FAQ

WHAT IS YOUR REFUND POLICY?

At Gadget Locker, we want you to love our products as much as we do, which is why we stand behind the quality of our products and guarantee our workmanship 100%. We have very low return rates and we're proud of the high-quality products that we offer. However, from time to time, products may be defective or may be damaged in shipping. If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item free of charge. If we are unable to offer a replacement due to shortage of stock, we will instead offer a refund. At the time you place your order, you will be asked to confirm all the details regarding the item's size, design, spelling, material, functions, etc. Therefore, we do not accept returns or exchanges for an incorrectly selected items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.


HOW DO I CLAIM A REFUND?

To claim a refund on an item as specified above, the first thing you need to do is contact us at (hello@gadgetlocker.co) within 48 hours of receiving your order. Sometimes we do not require you to return the damaged item to us in order to receive a replacement, so it's important that you contact us first. If we do require you to return the damaged item, we will issue you a Return Merchandise Authorization (RMA). Our products must be returned in their original condition with the original packaging. We will then provide you with our return address that is closest to where the returned items will be inspected to see if you qualify for a return. Damaged merchandise due to use or merchandise that does not meet the requirements listed in the previous section can not be refunded or exchanged.


DO I HAVE TO PAY SHIPPING FOR MY RETURN?

You are responsible for all return shipping costs. We also recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.


WHEN WILL I RECEIVE MY REFUND OR EXCHANGE?

A full refund (or replacement product) will be issued after we have received, inspected and confirmed that the returned product meets the qualifications to be refunded or exchanged. Please allow up to 5 days for the refund to appear on your bank statement.


HOW CAN I CONTACT YOU?

You can contact us via email at hello@gadgetlocker.co, we always try to get back to you within 24 business hours.


CAN I CANCEL AN ORDER THAT I'VE JUST PLACED?

Please notify us as soon as possible if you'd like to cancel your order. There will be a $5 re-stocking fee charged on each cancelled order. We will try our best to cancel your order but if it has already been processed we will be unable to. Please send any cancellation requests by email to hello@gadgetlocker.co.

 

DO I NEED TO REGISTER AN ACCOUNT TO PLACE AN ORDER?

No, accounts are optional. However, with an account you'll be able to earn rewards on all purchases and save money on future orders, as well as see all your order information in one place.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept PayPal and Amazon Pay, along with all major debit & credit cards.

 

IS IT SAFE TO ORDER FROM GADGET LOCKER?

Yes, we use industry-standard SSL encryption to protect your details. Security checks are made on all transactions, to ensure the authenticity of every card payment.

 

HOW LONG DOES SHIPPING TAKE? 

We process 90% of customer orders within 24 hours. Once dispatched your order should be with you in 1-2 weeks, however please allow up to 4 weeks, especially during busy times.

  

HOW MUCH DOES SHIPPING COST?

We charge a flat rate of $3.95 for shipping to all countries. Orders over $50 are eligible for free worldwide shipping.

 

HAS MY ORDER BEEN DISPATCHED YET?

You will receive a shipping confirmation email once your order has been shipped. This email will be sent to the email address you entered during checkout. You can track your order using the tracking number provided here.

 

DO YOU DELIVER TO PO BOX ADDRESSES?

Unfortunately not - most of our couriers require a recipient signature to prove delivery of the item which cannot be guaranteed at a PO Box address.

 

DO I HAVE TO PAY CUSTOMS FEES?

It may be a good idea to contact your local customs office for any applicable charges before ordering to avoid any unexpected fees. We unfortunately can't be held responsible for these fees.

 

WHEN WILL YOU ADD NEW PRODUCTS TO THE STORE? 

We add new products to our store all the time. Make sure to stay up to date via our social media accounts. If you have any products you'd like to see us add, please let us know.